Service Design - Separate Application spring 2021
Pre-task and CV
All applicants must fill in an electronic application form by the end of the application period (no later than 20 January 2021), and submit pre-tasks no later than 2 May 2021 at 3 pm Finnish time. Pre-tasks submitted after the deadline will not be considered.
Service Design pre-task
Analyse an existing service, describe it and visualize it as a customer journey. Analyse and discuss as well, how the service could be improved and mark your improvement suggestions on the customer journey.
Extent 3-5 pages.
Source material: Stickdorn, M., Hormess, M.E. & Lawrence, A. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media. USA, or corresponding literature. An excerpt of the book can be found on: https://www.thisisservicedesigndoing.com/
Assessment: 0-50 points.
- Fluent written English
- Depth of the analysis
- Versatility of the development plans
CV: 1-2 pages
Upload the pre-assignment and your CV as separate pdf-files in the online application form in Studyinfo.fi.
Deadline for uploading the pre-task and the CV is 2 May 2021 at 3 pm Finnish time. Pre-tasks uploaded after the deadline will not be considered. Applicants with approved pre-tasks will be invited to the entrance examination. Applicants who have not submitted a pre-task will not be invited to the entrance examination.
The entrance examination will be held in the form of an e-interview during 24-28 May 2021. Eligible applicants with an approved pre-task will be invited to the e-interview. Invitations to the e-interviews are sent to the e-mail address given in the application in the beginning of March at the latest. Check also the trash e-mail folder.
An approved pre-assignment qualifies you to be invited to the e-interview (at least 15/50 points). The pre-assignment and the e-interview can give you a maximum of 100 points in total. You must obtain at least 50/100 points to be considered for admission.
Assessment of the e-interview:
- Assessment: 0-50 points.
- Assessment criteria:
- English language proficiency
- Ability to interact
- Interest and motivation
Novia UAS Master of Business Administration, Service Design cooperates with Turku UAS Master of Business Administration, Service Design. The admission results of the pre-task and entrance examination are accepted at both degree programmes.
In cases of equal admission scores, applicants will be ranked on the following grounds:
- pre-assignment and e-interview
If these criteria fail to produce a difference between tied applicants, a university of applied sciences may choose to admit all or none of the equally ranked applicants, or the applicants will be automatically ranked by lots drawn by a computer system.