Curricula 2018–

Leadership and Service Design (60/90 cr)

Degree: Master of Culture and Arts/ Master of Business Administration/ Master of Hospitality Management
Qualification title: Master of Culture and Arts/ Master of Business Administration/ Master of Hospitality Management
Duration of studies: 1,5 - 2 years
Study type: Part-timePart-time
CodeNameCr/year/total
Realization plans
12345Total

Advanced professional studies

20 cr
LSD14IN5    5 cr
LSD18IN01

Introduction to Leadership and Service Design



The Student
* is able to plan, organise and develop the studies for meaningful and individual education
* perceives the possibilities that design and service design enables as a holistic and interdisciplinary approach in the context of developing business and society
* develops one's approach to problem solving, innovativiness and creativeness through service design thinking
* practises and shares expertise in teams and networks from different disciplines and cultures
* creates and manages professional networks
5    5 cr
LSD14RD5    5 cr
LSD14RD01

Research and Development



The Student
* is able to implement different research methods and independently carry out research and development projects and a Master's Thesis
* is able to self-evaluate one's competencies and expertise in a versatile and systematic way and to define one's development and learning needs
* developes analytical and integration skills useful in resolving complex problems that require a holistic perspective
1
5    5 cr
LSD14MO5    5 cr
LSD14MO01

Leadership



The Student
* understands the different aims of leadership in relation to the individual, the team and the organisation
* understands what leadership means and can use different methods for communication and solving conflicts
* can plan, organise and develop the operations of the organisation in an ever-changing and global environment
1
 5   5 cr
LSD14SI5    5 cr
LSD14SI01

Service Design Processes and Methods



The Student
* utilises service design processes as an iterative method of work
* is able to put in practise established, research-based service design methods
* is able to visualise different stages of service design processes
1
5    5 cr
Yrk

Advanced professional studies

55 cr
LSD14IN5    5 cr
LSD18IN01

Introduction to Leadership and Service Design



The Student
* is able to plan, organise and develop the studies for meaningful and individual education
* perceives the possibilities that design and service design enables as a holistic and interdisciplinary approach in the context of developing business and society
* develops one's approach to problem solving, innovativiness and creativeness through service design thinking
* practises and shares expertise in teams and networks from different disciplines and cultures
* creates and manages professional networks
5    5 cr
LSD14RD10    10 cr
LSD14RD01

Research and Development



The Student
* is able to implement different research methods and independently carry out research and development projects and a Master's Thesis
* is able to self-evaluate one's competencies and expertise in a versatile and systematic way and to define one's development and learning needs
* developes analytical and integration skills useful in resolving complex problems that require a holistic perspective
5    5 cr
LSD14RD02

Future Research and Development



The Student
* is able to retrieve, analyse and interpret information based on future research methods and tools for selected projects
* works with initiative and proactively and is able to start and implement change processes
* is able to utilise and act according to gained new knowledge
1
5    5 cr
LSD14MO1010   20 cr
LSD14MO01

Leadership



The Student
* understands the different aims of leadership in relation to the individual, the team and the organisation
* understands what leadership means and can use different methods for communication and solving conflicts
* can plan, organise and develop the operations of the organisation in an ever-changing and global environment
 5   5 cr
LSD14MO02

Financial Planning



The Student
* is able to find, produce and manage information in relation to management accounting and is able to critically evaluate the information
* understands the basic principles for profitable and customer-oriented business and the risks of the company
* is able to use the financial information to identify the core processes of a company and understands how different factors affect one another
* is capable of preparing basic calculations, account statements and budgets
1
 5   5 cr
LSD14MO03

Financial Management



The Student
* is able to use the financial information for decision making
* is able to evaluate profitability, analyse the operations and plan for results
* is able to organise management accounting
* is familiar with financing alternatives and cash flow-management
* takes responsibility for one's own actions and works according to jointly agreed principles and measures
5    5 cr
LSD14MO04

Marketing Skills



The Student
* understands the principles for a profitable and customer-focused activity within the chosen field of business
* is aware of different ways to influence in society and can support a company in its development by using new and stronger marketing communications
* can market the chosen field of business, its forms of activity and can act in a work community
* understands the importance of branding
* is able to present to and communicate in writing, speech and visually with different target groups
1
5    5 cr
LSD14SI155   20 cr
LSD14SI01

Service Design Processes and Methods



The Student
* utilises service design processes as an iterative method of work
* is able to put in practise established, research-based service design methods
* is able to visualise different stages of service design processes
5    5 cr
LSD14SI02

Co-design in Service Development



The Student
* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader
1
5    5 cr
LSD14SI03

User-orientation in Service Development



The Student
* deepens hers/his insight in service design methods and processes from customers/users point of view
* is able to gain, analyse and utilise customer/user information in service design
* is capable of creative problem solving in complex service design processes
* is able to start and perform customer-focused and cost-effective service design development projects
5    5 cr
LSD14SI04

Service Design and Future Challenges



The Student
* is able to use anticipatory design methods in the context of service design
* is capable of innovative problem solving as well as organising, managing and decision making in service design development projects
* is able to evaluate the operations of an organisation and to plan, organise and develop activities in the changing situations in working life
 5   5 cr
Val

Elective studies

10/5 cr
     10 cr
LSD14RD02

Future Research and Development



The Student
* is able to retrieve, analyse and interpret information based on future research methods and tools for selected projects
* works with initiative and proactively and is able to start and implement change processes
* is able to utilise and act according to gained new knowledge
5    5 cr
LSD14MO02

Financial Planning



The Student
* is able to find, produce and manage information in relation to management accounting and is able to critically evaluate the information
* understands the basic principles for profitable and customer-oriented business and the risks of the company
* is able to use the financial information to identify the core processes of a company and understands how different factors affect one another
* is capable of preparing basic calculations, account statements and budgets
 5   5 cr
LSD14MO04

Marketing Skills



The Student
* understands the principles for a profitable and customer-focused activity within the chosen field of business
* is aware of different ways to influence in society and can support a company in its development by using new and stronger marketing communications
* can market the chosen field of business, its forms of activity and can act in a work community
* understands the importance of branding
* is able to present to and communicate in writing, speech and visually with different target groups
5    5 cr
LSD14MO03

Financial Management



The Student
* is able to use the financial information for decision making
* is able to evaluate profitability, analyse the operations and plan for results
* is able to organise management accounting
* is familiar with financing alternatives and cash flow-management
* takes responsibility for one's own actions and works according to jointly agreed principles and measures
5    5 cr
LSD14SI02

Co-design in Service Development



The Student
* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader
5    5 cr
LSD14SI03

User-orientation in Service Development



The Student
* deepens hers/his insight in service design methods and processes from customers/users point of view
* is able to gain, analyse and utilise customer/user information in service design
* is capable of creative problem solving in complex service design processes
* is able to start and perform customer-focused and cost-effective service design development projects
5    5 cr
LSD14SI04

Service Design and Future Challenges



The Student
* is able to use anticipatory design methods in the context of service design
* is capable of innovative problem solving as well as organising, managing and decision making in service design development projects
* is able to evaluate the operations of an organisation and to plan, organise and develop activities in the changing situations in working life
 5   5 cr
     5 cr
EXA

Degree thesis

30 cr
LSD14MT525   30 cr
LSD14MT01

Master's thesis



At the first stage of the thesis objective is discussed with the supervisor, and the research project is identified and defined. The thesis project is presented at the starting seminar. After this first seminar the thesis project is evaluated.
1
5    5 cr
LSD14MT02

Master's thesis



At the second stage the process continues by gathering information and combining the theoretical framework and pragmatic work. A meaningful development project is based on the requirements of the working life commissions. The student is able to critically evaluate the sources and methods, select the applicable ones and to use them systematically. On the second seminar the student presents the phase of the process. The project will be processed with the seminar participants and the supervisor. The student is able to self-evaluate the process of this stage. After the second seminar the thesis project is evaluated.
1
 10   10 cr
LSD14MT03

Master's thesis



At the third stage the student masters the methods and practices used in the branch to be able to analyse and complete the thesis. The student is able to document the final results and report the project according to good ethical principles. At the final seminar the student is capable to give a presentation as well as to publish the thesis. The main responsibility for completing the thesis lies upon the student. After the final seminar the thesis is evaluated by the supervisors.
1
 15   15 cr


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